Ready To Apply?

Apply Now

Not Ready To Apply Yet?

Email this job to yourself

Save This Job

Airport Ambassador

Grace Bay Resorts

Full Time

Job Overview

The Airport Ambassador is responsible for creating a welcoming and memorable first impression for all Grace Bay Resorts guests arriving at the airport. The ideal candidate should have excellent communication skills, a friendly and professional demeanor, and the ability to multitask while maintaining a high level of hospitality. This position reports to the Front Desk Manager and Director of Guest Services.

Your Responsibilities

Guest Greeting & Welcome: Warmly greet all arriving guests at the airport, provide a personalized welcome, and ensure they feel valued and appreciated as guests of Grace Bay Resorts.
Assistance with Airport Formalities: Assist guests with luggage, airport navigation, and any necessary customs processes.
Coordination of Transfers: Liaise with transportation partners and ensure all guests are efficiently escorted to their designated vehicles for transfers to Grace Bay Resorts properties.
Guest Information Sharing: Provide guests with information about their upcoming stay, including resort amenities, special events, and details about the property they are staying at.
Problem-Solving & Inquiries: Address guest inquiries, concerns, or special requests, offering solutions or escalating to the appropriate department when necessary.
Communication with Resorts: Maintain communication with the guest experience teams at the resorts to ensure they are updated on guest arrivals and any special requirements.
VIP & Special Guest Handling: Ensure VIP guests and those with special requirements receive personalized attention and care throughout the arrival process.
Brand Representation: Uphold the Grace Bay Resorts brand and provide a positive representation of its values, standards, and service culture at all times.
Maintain Professional Appearance: Ensure a neat, well-groomed appearance in accordance with Grace Bay Resorts’ grooming standards.

Skills and Competencies Required

Education: A high School Diploma with previous customer service or front office experience in a luxury resort
Excellent Communication Skills: Ability to engage with guests in a friendly, clear, and professional manner, both in person and over the phone.
Problem-Solving Abilities: Ability to quickly assess guest needs, handle concerns, and provide solutions or escalate issues when necessary.
Team Collaboration: Ability to work effectively with transportation partners, resort teams, and other service providers to ensure a smooth guest experience.
Adaptability & Flexibility: Willingness to adjust to changing situations, such as delayed flights or last-minute requests, while maintaining a calm and professional demeanor.
Knowledge of Local Area: Familiarity with the local area and the resort’s amenities to provide guests with accurate and useful information.
Attend to Detail: Ensure that work is accurate, thorough and to the highest standard

Benefits

Compensation: $12 per hour
Average Service Charge: $10,000 per annum

Note:

All Grace Bay Resorts operates 7 days a week, the needs for coverage will vary greatly depending upon occupancy, available resources and expected demands. As such business work schedules will be tailored to insure the best possible coverage to meet the most crucial business needs and insure high service levels while maintaining fairness. We will endeavor to grant special requests for specific shifts and or days off, however these cannot be guaranteed.