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Server

Grace Bay Club

Shift Varies. Full time. Weekend and holiday work may be required.

Job Overview

The Server plays an important role in guest satisfaction as they are also responsible for checking on guests to ensure that they are enjoying their meals and act to correct any problems. Grace Bay Resorts operates luxury Food & Beverage outlets, so the candidate in this role must be able to deliver a high level of service to ensure that guest expectations are met.

Job Responsibilities

Serves guests with food and beverages in a positive and friendly manner.
Provides information to help food and beverage selections.
Presents ordered choices in a prompt and efficient manner.
Maintains dining ambiance with an enthusiastic attitude.
Prepares room for dining by setting decorations, condiments, candles, napkins, service plates, and utensils.
Protects establishment and guests by adhering to sanitation, safety, and alcohol beverage control policies.
Helps guests select food and beverages by suggesting courses, explaining the chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions.
Transmits orders to bar and kitchen by recording guests’ choices and identifying guests’ special dietary needs and special requests.
Keeps kitchen staff informed by noting timing of meal progression.
Serves orders by picking up and delivering guests’ choices from bar and kitchen and delivering accompaniments and condiments from service bars.
Responds to additional guest requirements by inquiring of needs and observing dining process.
Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to guest spills or other special needs.
Concludes dining experience by acknowledging choice of restaurant and inviting guests to return.
Obtains revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slip to guests.

Skills & Competencies Required

High school diploma required, degree or training certificate is preferred.
3-5 years server experience working in a luxury/fine dining restaurant preferred.
Must be able to work under pressure in a fast-paced environment.
Must be comfortable to speak to guests and diffusing a situation should they become upset.
Must be well groomed, clean and polite.
Must have clear, concise English written and verbal communication skills.