Reservations Manager

Responsible for short and long term planning and the management of the Hotels Housekeeping and Laundry operations

Interpret company policies and provide a safe working environment by ensuring compliance with safety programs and job safety analysis.

Schedule employees in accordance with occupancy levels and labor guidelines and as per budgetary guidelines

Recommend, initiate and participate in personnel actions including recruitment, hiring, promotions, discharges and disciplinary measures

Coordinate, develop and conduct ongoing training of all department employees so as to develop and increase job knowledge and skill level

Coach and counsel staff to encourage positive behaviors and correct negative behaviors.

Schedule daily briefings and continuous improvement meetings to review daily operations, new procedures and solicit input from all employees to remove barriers, promote teamwork and employee morale.

Complete monthly inventories of equipment, guest and cleaning supplies as per budgetary guidelines

Maintain an adequate par stock and in compliance with the company’s purchasing procedures and budgetary guidelines, initiate orders for timely purchasing of guest and cleaning supplies and equipment so as to prevent any shortages.

Develop and maintain an inspection process which ensures accountability and the highest levels of quality in guest rooms, public areas, offices and other areas as outlined in the hotel cleaning policy.

Develop a process to monitor and respond to guest complaints to ensure complete satisfaction.

Schedule all periodic major cleaning projects for guest rooms, public spaces and other areas as outlined in hotel cleaning policy.

Maintain an ongoing process of employee performance review so as to provide employees with feedback on performance/work successes and problems.

Co-ordinate the inspection and identification of repairs and maintenance issues in guest rooms and public areas.

Interprets policies and procedures and ensure that proper standards of conduct are maintained.

Review and update the Operating Procedures Manual as needed and at least once per year

Participate in and attend meetings as directed

Maintain effective communications with all departments so as to ensure a high quality product and service is consistently delivered to all guests

Ensure the timely completion of department payroll

Develop and maintain a high level of accountability and efficiency procedures in all areas of department operations

Maintain constant vigilance and oversight of department operations, initiating immediate corrective action where deficiencies are identified.

Ensure laundry room procedures and standards are established are carried out.

Manage assigned operational functions consistent with the strategic plan and vision for the department, division and property

Manage the delivery and measurement of guest service consistent with the company’s core service standards and brand attributes

Provide input into research, development, evaluation and implementation of new products, services, technology and processes to ensure the hotels competitive position and in anticipation of customers changing needs.

Manages Human resources responsibilities including creating a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction, quality hiring, training and succession planning processes; and

Any other duties that may be assigned to you.