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Pre-Arrivals Agent

Grace Bay Club

Full Time

Job Overview

Member of the Grace Bay Resorts Reservations team. Responsibilities include overseeing development and booking of itineraries and excursions planning for incoming guests, supporting the Reservations Department by ensuring that all guests inquiries and requests are seen to prior to their arrival to the property, building reports and managing guest profiles. This position reports to the Reservations Manager.

Your Responsibilities

Ensure that guests’ bookings, inquires and requests are met prior to a guest’s arrival to ensure that they have a good stay while on property
Ensure that all guest folios are updated and that all important guest information and preferences are noted for their arrival.
Maintain efficient sales office procedures and ensures the maintenance of accurate and updated account files and follow up procedures
Ability to perform duties and responsibilities in a confidential manner
Follow up with all email and phone inquires in a professional and timely manner
Work with team to coordinate and arrange all client site visits and Destination Retreats with Travel Trade and Media

You'll Enjoy These Benefits

Compensation: $10.00 per hour
Average Service Charge: $10,000 per annum

Skills & Competencies Required

Working knowledge of SynXis and Opera is required and interfaces
Previous working knowledge of Preferred Hotels & Resorts extranet site
Excellent spoken and written English
Expertise working with Microsoft Office Suite in Word, Excel, Power Point, Outlook) Adobe Acrobat, Adobe Illustrator
IOS (Apple) proficiency Keynote, Numbers, Pages and drop box
Extremely detail oriented
Ability to communicate to both internal and external customers in a polite, courteous and constructive manner
Capable of multitasking and able to prioritize duties
Flexibility in work hours, the nature of our business requires us to work weekends, holidays and extra hours at times.

Note

All Grace Bay Resorts operates 7 days a week, the needs for coverage will vary greatly depending upon occupancy, available resources and expected demands. As such business work schedules will be tailored to insure the best possible coverage to meet the most crucial business needs and insure high service levels while maintaining fairness. We will endeavor to grant special requests for specific shifts and or days off, however these cannot be guaranteed.