Hostess

Provides a luxury dining experience in a warm and personalized manner.

Offers a warm and personalized greeting

Selects the best seating based on personal guest preference

Escorts guests to table

Exhibits knowledge of all items on the menu and wine list

Demonstrates knowledge of resort, in-house facilities and local information to respond to guest questions

Monitors dining room for service and assists service as needed

Checks the overall condition of the dining room, ensuring the resort standards

Wishes a warm and personalized farewell

Pass on information regarding special diets (including allergies/religious) and guest names to service staff.

Ownership – Takes personal responsibility and shows initiative in work planning and problem-solving.

Personalized Service – Shows personal attention to guests’ unique needs, interests and expectations.

Expertise – Keeps informed and demonstrates job knowledge, following all job and service standards.

Natural Approach – Provides genuine service through actions that display self-confidence, grace and courtesy to guests and colleagues.

Focus on the Guest - Seek to understand the guest and internal guest and meet the needs of both the guest and the company.

Foster Teamwork - Work well in a team environment and motivate teams to sustain exceptional levels of performance.

Attend to Detail - Ensure that work is accurate, thorough and to the highest standards.

Take Responsibility - Demonstrate personal ownership of tasks and follow through to get the required results.

Communicate Effectively - Clarify and provide information so that coworkers, guests, and suppliers understand and can act.